Q :  How do I know which size to order for my dog? 

A :  Every dog - and every designer - is different, so be sure to measure your dog according to the size reference included on each sized item. We're always happy to help you find the right size for your dog - email info@maud-et-claude.com. with specific questions or for additional info.    

Q :  How will my order be packaged? 

A : Maud & Claude believes in responsible packaging, and makes a point to reuse all like-new packing materials.  Whenever possible, we choose eco-friendly & recycled packaging options in order to reduce shipping waste. 

Q :  When will my order ship?

A :  If you are in Budapest and would like to pick up your order, please email us at info@maud-et-claude.com, and we are happy to prep & package your order for a pre-arranged pick up day & time.

Q :  Which carrier will be used to ship my order?  

A : ..........

Q :  What about International shipping?  

A : We offer flat rate shipping to Canada, Australia, the UK, the USA and the EU.  These rates are calculated based on average shipment costs.  If you would like a custom shipping quote, please email us at info@maud-et-claude.com with a list of the items that you are interested in purchasing.  We are happy to research the most efficient shipping method for your order, and can create a custom shipping rate for your order if it is possible to send your order for less than our standard flat rates. Customers outside the Hungary are responsible for all applicable taxes & duties.  

Q :  What if there is an issue with my order?  

A :  If you have any problems placing or receiving your order, please email us at info@maud-et-claude.com - we're happy to help.

Q:  Can I request something you don't stock?

Absolutely - as long as it is a brand we carry in our store!  If you have spied something you like on a brand's website but we don't currently have it in stock, please do send us an email and we will see what we can do for you! That also includes extra sizes in collars we may not have listed.

Q :  What if I need to exchange my order?  
A :  For any questions about an order that you've already, please email us at info@maud-et-claude.com - we're happy to help.  Please note that we are unable to return or exchange any food items or beds.  Please see additional info on returns & exchanges here.

Q :  Can I return or exchange a sale item?  
A :  All sale purchases are final sale, and cannot be returned or exchanged.